Job Description: The Hotel Duty Manager collaborates with all hotel departments to ensure smooth day to day operation of the Hotels ensuring that we meet and exceed the KPI daily targets. The Duty Manager is a key contact for all guest feedback and is responsible to ensure that all operations are operating to the safety requirements Job Responsibilities: To be the central contact for the hotels to ensure effective communication across the Resort. Takes ownership of any defects that negatively impact the guest experience and work together with hotel leadership to make the changes necessary to prevent reoccurrence. Responsible for pre-arrival planning with a focus on the collection of arrival times, guest preferences, and the pre-assignment of all accommodations Monitors and reviews guest interactions within the Hotel Department to ensure unwavering adherence to service standards, policies, and processes with a focus on the guest experience. Immediately respond to and resolve guest concerns in an empathetic manner, offering a sincere apology and providing timely follow-up and/or appropriate compensation if/when necessary. To assist in any area of the business that requires additional help To accurately report any guest feedback both positive and negative To be the central contact for the hotel to ensure effective communication across the Resort Takes ownership of any defects that negatively impact the guest experience and work together with hotel leadership to make the changes necessary to prevent reoccurrence. Responsible for pre-arrival planning with a focus on the collection of arrival times, guest preferences, and the pre-assignment of all accommodations Job Requirements: Proven business success and expertise to ensure all strategic developments are achieved. Strong and empowered management competency level, commitment, drive, energy, and positive approach to new and fresh challenges. Development of succession within key members of the team. Requires a at least 2 years of Hotel experience in front office operations with a recognized qualification or previous significant operational experience to lead the team to manage the day to day operational complexities within the department. Leading multi-discipline management teams Strong guest service, interpersonal and supervisory skills are required. Exhibits patience, flexibility, and the ability to work effectively in a fast-paced environment Job Details: Company: LEGOLAND Resort Vacancy Type: Full Time Job Location: Orlando, FL, US Application Deadline: N/A Apply Here vacancyoptions.com
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