Job Description: The position is part of IT Supply Chain and Finance Operations organization of North America This position is responsible for successful delivery of SAP Application Management Support (AMS) service solutions to the business for North America. The ideal candidate will provide SAP subject matter expertise and be accountable for SAP Minor Evolution – ME (small projects/demands) , SAP Change management, SAP and non-SAP Application Support, monitoring SLAs, partnering with multiple vendors/suppliers to meet business service SLA’s are met. Experience with SAP supply chain management and/or Finance Job Responsibilities: Lead weekly SAP change management activities (RevTrac) and approval process and release management Support SAP Supply Chain/Finance Audits Experience with EDI – Preferred OpexText Pro-actively manage Supply Chain and Finance business partners expectations on SAP Application Support service(AMS). Engage with internal business customers for any critical escalations or issues to resolution with the help of SAP IT Support team. Improve business experience on SAP support service. Weekly demand management – Small projects or Minor evolution process and monitoring of status update and progress to internal customer Maintain good relationship with multiple AMS Support partners (IT partners) to drive SLA committed to the business Partner with Application development internal and external teams and external support teams on service level KPI’s to meet SLA’s Very good understanding of ITSM/ITIL process and methodologies Develop and implement escalation matrix and manage high escalation from the business to right support partners to resolution and adhere to Root cause analysis (RCA) process Job Requirements: Ability to translate high technical problem/issue into English for the business. Communicate and manage escalation and coordinate it with Application management support (AMS) Interpersonal Relations, Professional Presence, Innovation /Creativity, Flexibility / Adaptability to Change, Consulting, Problem Solving / Troubleshooting, Active Listening. Ability to lead AMS with cross functional team, External Resource Management, Teamwork, Commitment Management. Minimum 7 years’ hands-on experience in SAP Supply Chain and/or Finance modules, knowledge of SAP modules with Order to Cash, Procure to Pay, Knowledge of Warehouse automation, credit card processing, tax prodcuts is plus. Bachelor’s degree or equivalent required. Advanced IT / Supply Chain/ Finance equivalent degree or training preferred. Knowledge of Supply chain management and/or Finance, develop change management process, develop standard operating process.Define governance on IT Operations activities for Supply Chain and Finance applications Job Details: Company: L'Oréal Vacancy Type: Full Time Job Location: Québec, QC, CA Application Deadline: N/A Apply Here vacancyoptions.com
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