Job Description: As a Shop Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The Shop Manager supports the Lush retail business and reports to their Market Leader; as Shop Manager you are responsible for managing budgets and exceeding sales while creating an environment for strong customer experience, staff experience and operational excellence. Job Responsibilities: Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and actively collaborating with your team on solutions that promote equity and belonging. Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives. Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers by creating development plans, encouraging learning through Lush tools, coaching behaviors as they arise, and providing constructive feedback that inspires and motivates. Stock and Inventory: Ensure your team is trained and equipped to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times; using inventory reporting tools, create and execute action plans to manage orders, inventory and waste, within your allocated budget. Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day. Engagement and Performance: balances analysis, experience, and perspective when making decisions about performance concerns and creates action plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles when approaching performance concerns. Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need. Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the North American business strategy to achieve both short- and long-term goals that improve KPIs and achieve sales goals. Policies and Procedures: prioritize shop compliance and ensure your staff have completed training and are practicing company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, daily communication, all within your budget. Job Requirements: Strong record of accomplishment of developing retail staff careers. Experience with consultation-based customer service models Proficient in excel, Microsoft suit, and adaptable to other systems as required. Excellent organization and time management skills Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends. Excellent analytical, critical thinking and troubleshooting skills. Strong HR skills in hiring, scheduling, training, conflict resolution and performance management Ability to develop and train staff through positive coaching and feedback. Strong customer service, supervisory and sales skills Experience in cross cultural collaboration and DEIB or social justice training 3-5 years managing in a retail environment. Knowledge and interest in skincare, natural beauty, and ethical business Excellent listening and communication skills Job Details: Company: LUSH Vacancy Type: Part Time Job Location: Albany, NY, US Application Deadline: N/A Apply Here vacancyoptions.com
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