Lush Hiring – Assistant Manager

Job Description:

The MIT supports the Shop Manager as needed in all business areas and as delegated by their Market Leader; as second-in-command the MIT will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Job Responsibilities:

• Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Grow Talent: and elevate your skills and those of your team through constant learning and development, coaching and leading by example
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for time and attendance, product integrity, respectful workplace, health and safety and daily communication.

Job Requirements:

• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
• Ability to develop and train staff through positive coaching and feedback
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Experience in cross cultural collaboration and DEIB or social justice training
• Excellent listening and communication skills
• Experience with consultation-based customer service models
• Knowledge and interest in skincare, natural beauty and ethical business
• Fluency in Spanish, French or other languages
• 1-3 years managing or supervising in a retail environment
• Basic HR skills in hiring, scheduling, training, and performance management
• Strong customer service, supervisory and sales skills
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills

Job Details:

Company:  LUSH

Vacancy Type:  Full Time

Job Location: Miami, FL, US

Application Deadline: N/A

Apply Here

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