Lush Job Openings – Floor Leader

Job Description:

The Floor Leaders support the shop management team as needed in all business areas including opening and closing the shop, running reports, facilitating training, and delegating tasks and driving sales; as a leadership team you share shop operational duties and are responsible for business areas as required to support a strong customer experience, staff experience and shop operational excellence.

Job Responsibilities:

• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, and solve problems.
• Driving Sales: lead Sales Ambassador development through training and follow up regarding new products and company initiatives, using daily metrics to coach team to accomplish sales goals daily.
• Grow Talent: and elevate your skills and those of your team through constant learning and development, coaching and leading by example.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.
• Policies and Procedures: Support your management team to keep your shop compliant and ensure your staff are practicing company standards for time and attendance, product integrity, respectful workplace, and health and safety.
• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Stock and Inventory: Support the training of your team on inventory best practices and to abide by fresh standards and rotation rules and support management as needed with inventory tasks.
• Building the Brand: educate our customers on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through community engagement and other traffic-driving initiatives.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required.

Job Requirements:

• Strong customer service, supervisory and sales skills
• Experience working in skincare or cosmetics
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
• Experience in customer service
• Ability to oversee and support operations of a retail shop as needed, including but not limited to: Till and cash, visuals and inventory, soap cutting, wrapping, labeling, potting, boxing and recycling.
• Knowledge and interest in skincare, natural beauty and ethical business
• Experience working in a team environment
• Fluency in Spanish, French or other languages
• Experience in cross cultural collaboration and DEIB or social justice training

Job Details:

Company:  LUSH

Vacancy Type:  Full Time

Job Location: Houston, TX, US

Application Deadline: N/A

Apply Here

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