Job Description: We are searching for a dynamic and team oriented individual to join our team in a Floor Leader position. As a Floor Leader at Lush you bring enthusiasm and passion for the Lush brand through a fresh and authentic customer, staff, and shop experience. Job Responsibilities: Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, and solve problems. Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique customer experience that makes every visitor feel welcome, meets their needs and makes their day. Policies and Procedures: Support your management team to keep your shop compliant and ensure your staff are practicing company standards for time and attendance, product integrity, respectful workplace, and health and safety. Grow Talent: and elevate your skills and those of your team through constant learning and development, coaching and leading by example. Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales. Building the Brand: educate our customers on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through community engagement and other traffic-driving initiatives. Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need. Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required. Stock and Inventory: Support the training of your team on inventory best practices and to abide by fresh standards and rotation rules and support management as needed with inventory tasks. Job Requirements: Fluency in Spanish, French or other languages Experience working in a team environment Experience in customer service Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty and ethical business Experience working in skincare or cosmetics Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends Ability to oversee and support operations of a retail shop as needed, including but not limited to: Till and cash, visuals and inventory, soap cutting, wrapping, labeling, potting, boxing and recycling. Experience in cross cultural collaboration and DEIB or social justice training Job Details: Company: LUSH Vacancy Type: Full Time Job Location: Nashville, TN, US Application Deadline: N/A Apply Here vacancyoptions.com
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