Marriot Careers – Event Operations Manager

Job Description:

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

Job Responsibilities:

• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Maintains established sanitation levels.
• Responds to and handles guest problems and complaints.
• Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).
• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Sets a positive example for guest relations.
• Maintains cleanliness and sanitation standards in all event operation areas.
• Interacts with guests to obtain feedback on product quality and service levels.
• Encourages employees to provide excellent customer service.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Coordinates routine maintenance to verify a quality meeting facility.
• Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event.
• Applies knowledge of all laws, as they relate to an event.
• Conducts function room inspections prior to each function to verify the room is set according to specifications.
• Manages departmental inventories and maintains equipment.
• Attends pre-event meetings as needed to understand group needs.
• Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props).
• Adheres to and reinforces all standards, policies, and procedures.
• Establishes consistent standards for meeting room sets and VIP meeting room sets.
• Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.
• Attends and participates in all pertinent meetings.
• Conducts associate performance appraisals and provides feedback as needed.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.

Job Requirements:

• High school diploma or GED; 2 years’ experience in the event management, food and beverage, or related professional area.

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: Paradise Valley, AZ, US

Application Deadline: N/A

Apply Here

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