Job Description: At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. Job Responsibilities: Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. Maintains established sanitation levels. Responds to and handles guest problems and complaints. Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers). Sets goals and delegates tasks to improve departmental performance. Conducts monthly department meetings with the Banquet team. Sets a positive example for guest relations. Maintains cleanliness and sanitation standards in all event operation areas. Interacts with guests to obtain feedback on product quality and service levels. Encourages employees to provide excellent customer service. Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. Coordinates routine maintenance to verify a quality meeting facility. Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event. Applies knowledge of all laws, as they relate to an event. Conducts function room inspections prior to each function to verify the room is set according to specifications. Manages departmental inventories and maintains equipment. Attends pre-event meetings as needed to understand group needs. Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props). Adheres to and reinforces all standards, policies, and procedures. Establishes consistent standards for meeting room sets and VIP meeting room sets. Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns. Attends and participates in all pertinent meetings. Conducts associate performance appraisals and provides feedback as needed. Monitors progress and leads discussion with staff each period. Participates in the development and implementation of corrective action plans. Job Requirements: High school diploma or GED; 2 years’ experience in the event management, food and beverage, or related professional area. Job Details: Company: Marriott Vacancy Type: Full Time Job Location: Paradise Valley, AZ, US Application Deadline: N/A Apply Here vacancyoptions.com
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