Marriott Careers – Event Manager

Job Description:

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibilities:

• Participates in customer site inspections and assists with the sales process as necessary.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Uses personal judgment and expertise to enhance the customer experience.
• Adheres to all standards, policies, and procedures.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Makes presence known to customer at all times during this process.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Responds to and handles guest problems and complaints.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Follows up with customer post-event.
• Empowers employees to provide excellent customer service.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Sets a positive example for guest relations.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Uses his/her judgment to integrate current trends in event management and event design.

Job Requirements:

• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: Fort Worth, TX, US

Application Deadline: N/A

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