Marriott Hotels Jobs Application – Rooms Controller

Job Description:

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Responsibilities:

• Maintain confidentiality of proprietary materials and information (PCI requirements)
• Follow company and department policies and procedures
• Protect the privacy and security of guests and coworkers
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures
• Address guests’ service needs in a professional, positive, and timely manner
• Assist other employees to ensure proper coverage and prompt guest service
• Thank guests with genuine appreciation and provide a fond farewell
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call
• Speak to guests and co-workers using clear, appropriate and professional language
• Exchange information with other employees using electronic devices
• Talk and listen to other employees to effectively exchange information
• Provide assistance to coworkers, ensuring they understand their tasks
• Support all co-workers and treat them with dignity and respect
• Develop and maintain positive, productive working relationships with associates and other departments
• Handle sensitive issues with associates and/or guests with tact, respect, diplomacy and confidentiality
• Support all co-workers and treat them with dignity and respect
• Develop and maintain positive, productive working relationships with associates and other departments
• Handle sensitive issues with associates and/or guests with tact, respect, diplomacy and confidentialit

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: London, United Kingdom

Application Deadline: N/A

Apply Here

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