Job Description: Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. Job Responsibilities: Coordinates and communicates event details both verbally and in writing to the customer and property operations. Sets a positive example for guest relations. Manages group room blocks and meeting space for average to large-sized assigned groups. Makes presence known to customer at all times during this process. Uses his/her judgment to integrate current trends in event management and event design. Works with the property staff and customers to address operational challenges associated with his/her group. Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc) Observes service behaviors of employees and provides feedback to individuals and/or managers. Follows up with customer post-event. Performs other duties as assigned to meet business needs. Participates in customer site inspections and assists with the sales process as necessary. Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). Interacts with guests to obtain feedback on product quality and service levels. Stays available to solve problems and/or suggest alternatives to previous arrangements. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensures hourly employees understand expectations and parameters for event activities. Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. Empowers employees to provide excellent customer service. Reviews comment cards and guest satisfaction results with employees. Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. Leads formal pre-event and post-event meetings for average to large-sized assigned groups. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Adheres to all standards, policies, and procedures. Assists in the development and implementation of corrective action plans. Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. Job Requirements: High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. Job Details: Company: Marriott Vacancy Type: Full Time Job Location: Pittsburgh, PA, US Application Deadline: N/A Apply Here vacancyoptions.com
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