Marriott Jobs – Hotel Manager

Job Description:

The Hotel Manager will report to the General Manager Central Cluster and will be the strategic business leader of property operations.

The Hotel Manager will hold the responsibility of Front Office, Business Center, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable.  Working directly with Department Heads and in some cases executive committee members to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. Accountable and responsible for ensuring the operation meets the brand target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance.  The Hotel Manager will work with the Cluster team and act as the conduit to deliver the agreed operational strategies to deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees providing a return on investment.

Job Responsibilities:

• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
• Strives to maintain profit margins without compromising guest or employee satisfaction.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
• Observes service behaviors of employees and providing feedback to individuals and/or managers.
• Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees are treated fairly and equitably.
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Ensures core elements of the service strategy are in place to produce the desired results.
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Is fully accountable for the execution of the operating plan of the hotel and the consistent implementation of brand or regional initiatives.
• Works with cluster discipline leaders ( Finance, Human Resources, Sales and Marketing & Engineering) to ensure appropriate pull-through of key initiatives and day to day operational issues.
• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Supports and implements those opportunities or synergies identified by the cluster team to drive and improve financial, operational, guest and associate results
• Reviews financial reports and statements to determine how the hotel / departments are performing against budget.
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.

Job Requirements:

• Travel Requirements: This job requires minimal travel
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 5 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
• Experience as a General Manager in limited or small full service property. Hotel Manager or Director of Operations experience in full service property.
• The Hotel Manager role requires flexibility in working hours in line with operational needs to include weekends, holidays and late nights.
• Successful track record of creating positive associate and customer relations.
• High proficiency (speaking, reading and writing) in English is required.
• Experience in evaluating business trends, developing and successfully implementing new operational programs and strategies that enhance business performance.
• Demonstrates success in evaluating risks and developing proactive strategies and plans to mitigate business issues.
• Deliberate in actions driving a clear a sense of urgency in others. Capable of juggling multiple operations and dealing effectively with changing and ambiguous situations.
• Leads the on property teams and drives actions through all resources whether they are on property or cluster based.
• Broad business view, solid business acumen obtained from a strong understanding of hospitality.
• Translates business needs into what needs to get done; ensures that all work is completed effectively, solves problems and monitors the progress of work against schedules, budgets; maintains high performance standards
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Language Requirements: Multi-lingual an advantage but not essential
• Ability to creatively execute against a defined strategy and drive results; can create unique guest experiences and maximize revenue.
• Self-motivated with the ability to take constructive action without relying on direction from others
• Demonstrates ability to deliver results under difficult trading conditions, and shows capability when faced with complexity and ambiguity.

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: Leicester, United Kingdom

Application Deadline: N/A

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