McDonalds Apply – Problem Manager

Job Description:

An exciting opportunity to work as part of the Service Delivery Team, the Problem Manager will be responsible for improving the value of IT to the business by reducing the occurrence of systematic issues within our services. These improvements could be technical, procedural or behavioural and will require working across multiple partners and functions to achieve these goals.

Job Responsibilities:

  • Perform and deliver consistently in a continuously changing, complex environment
  • Measuring the success of Problem Management through business lead metrics and measures
  • Produce reports and presentations to improve communications back into the business
  • Data analysis to identify and prioritise Problem management activity
  • Driving Continual Service Improvement (CSI)
  • Leading reviews post Major Incidents and capturing lessons learnt
  • Drive and mature all Problem management activities to increase value to the business
  • Manage the data flow of Problems between stakeholders to ensure all parties are aligned and progressing with Problem related tasks
  • Ownership of the Problem Management process
  • Reduction of Incidents into the Service Desk through successful implementation of activities identified through the Problem Management process

Job Requirements:

  • Ability to communicate technical information to non-technical audiences
  • Ability to take feedback on-board and use it as an opportunity to positively develop skillset
  • Strong customer centric orientation
  • Build a feedback-rich environment that inspires and models the exchange of feedback
  • Problem management experience essential, must be working as a Problem Manager in current or previous role
  • Work with energy and passion and inspire the same in others
  • Superb communication skills, curious mind set, confident, independent and logical problem solver
  • Problem management experience essential – should be working as a Problem Manager in current, or recent role.
  • ITIL Problem Management qualification desirable
  • Pragmatic, thoughtful and customer driven
  • Computer-literate – proficient with Microsoft Word, Excel, Power Point
  • Experienced in Continual Service Improvement (CSI) process and application
  • Appreciation of the needs of differing audiences (restaurants, operations and office hierarchy, franchisees, suppliers)
  • Demonstrate capability to build shown networks and relationships across the business to support requirements of the team
  • Comfort and experience working in a fast paced and changing working environment
  • Great teammate with the ability to forge & demonstrate relationships
  • Aptitude to deliver feedback in a constructive and positive way (both to suppliers and internal partners)
  • Varied technical background

Job Details:

Company:  McDonald’s

Vacancy Type:  Full Time

Job Location: Brentford, England, UK

Application Deadline: N/A

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