MetLife Careers – Client Services Consultant

Job Description:

Provides administrative/customer service to very large group insurance clients and works with account team to manage customer relationships and satisfaction.

Job Responsibilities:

• Provides exceptional customer service to ongoing customer delivery and client satisfaction.
• Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.
• Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
• Performs other duties as assigned or required.
• Overall accountability for the day-to-day administration of multiple clients, including: Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
• Collaborates and acts as a liaison with client’s Third Party Administrator to assist with problem resolution and trouble shooting.

Job Requirements:

• Ability to manage time efficiently in order to meet client deadlines.
• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
• 2-3+ years of experience
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
• Excellent organizational, interpersonal, and communication skills, both written and verbal.

Job Details:

Company:  MetLife

Vacancy Type:  Full Time

Job Location: Utica, NY, US

Application Deadline: N/A

Apply Here

vacancyoptions.com