NatWest Bank Jobs – Mailroom Supervisor

Job Description:

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Job Responsibilities:

• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Maintaining a focus on improving our customer service and experiences
• Reviewing manual or ineffective processes which could be automated or enhanced
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Identifying barriers to performance and coordinating improvements to enhance our efficiency

Job Requirements:

• An understanding of contact centre operations and performance metrics
• Experience of analysing and using performance data
• The ability to convey information in a simple and understandable way
• Microsoft Office skills, including PowerPoint, Excel and Word

Job Details:

Company: NatWest

Vacancy Type:  Full Time

Job Location: Manchester, United Kingdom

Application Deadline: N/A

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