NatWest Careers – Infrastructure Manager

Job Description:

As an Infrastructure Manager, you’ll be assisting with delivering a robust production management service for relevant infrastructure platforms. You’ll be maintaining and enhancing  the platforms’ operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.

Job Responsibilities:

• Driving the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps
• Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomes
• Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomes
• Seeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexities
• Planning and executing work within the platform and making sure that feature development requests from cross platform initiatives are responded to on time

Job Requirements:

• Working knowledge of implementing and maintaining SaaS Platforms and Features
• Technical knowledge, including platform, technology, products and domains
• A solid background working in an Agile or DevOps environment with continuous delivery and continuous integration
• An understanding of operational principles
• Good collaboration and stakeholder management skills
• Technical Experience with Managing Applications
• Specialist Experience of Contact Centre products and integrations to other products
• Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level

Job Details:

Company: NatWest

Vacancy Type:  Full Time

Job Location: Edinburgh, United Kingdom

Application Deadline: N/A

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