Job Description: In this role, you’ll be applying your customer service expertise when dealing with and referring customer queries. You’ll make a real difference to our new and existing customers, supporting them through the single biggest purchase of their lives, their home. Job Responsibilities: Build great rapport over the phone, accurately identifying their needs and offering suitable products Maintain a detailed knowledge of the financial services product range Proactively identify leads and referrals to ensure we’re helping our customers wherever possible Talk to third parties to support the smooth progression of our customers’ mortgage applications Improve processes and procedures to maximise customer satisfaction and efficiency Job Requirements: An understanding of regulation and compliance in terms of data protection, money laundering and the FCA A good knowledge of Microsoft Office, especially Microsoft Excel Knowledge of regulatory requirements, procedures and relevant products The ability to prioritise work and achieve quality results while maintaining high levels of detail Good numerical and organisational skills Job Details: Company: NatWest Vacancy Type: Full Time Job Location: Norwich, United Kingdom Application Deadline: N/A Apply Here vacancyoptions.com
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