NatWest Recruitment – Mortgage Customer Service Representative

Job Description:

In this role, you’ll be applying your customer service expertise when dealing with and referring customer queries. You’ll make a real difference to our new and existing customers, supporting them through the single biggest purchase of their lives, their home.

Job Responsibilities:

• Build great rapport over the phone, accurately identifying their needs and offering suitable products
• Maintain a detailed knowledge of the financial services product range
• Proactively identify leads and referrals to ensure we’re helping our customers wherever possible
• Talk to third parties to support the smooth progression of our customers’ mortgage applications
• Improve processes and procedures to maximise customer satisfaction and efficiency

Job Requirements:

• An understanding of regulation and compliance in terms of data protection, money laundering and the FCA
• A good knowledge of Microsoft Office, especially Microsoft Excel
• Knowledge of regulatory requirements, procedures and relevant products
• The ability to prioritise work and achieve quality results while maintaining high levels of detail
• Good numerical and organisational skills

Job Details:

Company: NatWest

Vacancy Type:  Full Time

Job Location: Norwich, United Kingdom

Application Deadline: N/A

Apply Here

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