NatWest Vacancies – Complaint Handler

Job Description:

As a Complaints Handler, you’ll be taking ownership of complaints and making sure that fair outcomes are achieved for our customers. This will include making sure that due consideration is given to customers who have suffered distress, inconvenience or financial loss.

Job Responsibilities:

• Identifying areas for process, policy and service improvements
• Understanding and responding positively to any objections customers may have
• Building and maintaining strong working relationships with other parts of the bank to support the delivery of fair outcomes and great customer experiences
• Making sure that all complaints are fully and accurately logged and updated on the complaints management system
• Making sure that the nature of the complaint is fully investigated and understood before responding

Job Requirements:

• Good problem solving and decision making skills
• Genuine empathy for a customer’s situation and needs
• Strong communication and interpersonal skills
• The ability to manage your own workload and prioritise accordingly
• Excellent attention to detail
• Lots of motivation

Job Details:

Company: NatWest

Vacancy Type:  Full Time

Job Location: Greenock, United Kingdom

Application Deadline: N/A

Apply Here

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