Nestle Careers – Retail Supervisor

Job Description:

We’re looking for a proactive and commercially driven Retail Supervisor to join our Boutique in Canary Wharf. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for ‘In Home’ and ‘Out Of Home’ consumers.

Job Responsibilities:

• Taking accountability for managing and resolving escalated complaints.
• Monitoring and leading on internal control processes.
• Delivering a high standard of customer service.
• Leading on ad hoc audits.
• Utilising customer experience and everyday coaching across the team.
• Facilitating team training sessions.
• Completing shop floor observations and providing feedback to the team in line with management support.

Job Requirements:

• A strong understanding of the retail and competitive environment in which the Nespresso business operates.
• Previous supervisory shop floor experience in the retail sector.
• Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
• A proven track record of delivering exceptional customer service.

Job Details:

Company:  Nestlé

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

Apply Here

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