Nordstrom Rack Jobs – Financial Services Specialist

Website Nordstrom

Job Description:

You will be hired as a Financial Service Specialist, which is our most senior role – part problem solver, part decision maker. The ideal Financial Service Specialist is caring, compassionate, enthusiastic, solutions-oriented and committed to providing outstanding Nordstrom customer service every day.

Hours of Operation: 5:00am-12am (midnight) PST Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected. Training: Must successfully complete and graduate a paid training program.

Job Responsibilities:

  • Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
  • Enter, review and determine new account applications from multiple channels: stores, online and/or customers responding to promotional invitations
  • Perform other duties as assigned
  • Answer and resolve basic inbound and escalated customer, store and helpline calls.
  • Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate Card, Debit and Gift Card products.
  • Process, review register referrals, transactions and credit line increase requests

Job Requirements:

  • Ability to independently apply strong analytical, problem-solving and decision making-skills.
  • Strong computer proficiency, including Microsoft Word, Excel and Outlook
  • High school, GED or vocational school diploma required
  • Ability to communicate clearly and professionally with customers and co-workers.
  • Ability to work a flexible schedule based on department needs, including nights and weekends
  • 1+ years of experience in customer service

Job Details:

Company:  Nordstrom

Vacancy Type:  Full Time

Job Location: San Francisco, CA, US

Application Deadline: N/A

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