Website Nordstrom
Job Description:
You will be hired as a Financial Service Specialist, which is our most senior role – part problem solver, part decision maker. The ideal Financial Service Specialist is caring, compassionate, enthusiastic, solutions-oriented and committed to providing outstanding Nordstrom customer service every day.
Hours of Operation: 5:00am-12am (midnight) PST Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected. Training: Must successfully complete and graduate a paid training program.
Job Responsibilities:
- Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
- Enter, review and determine new account applications from multiple channels: stores, online and/or customers responding to promotional invitations
- Perform other duties as assigned
- Answer and resolve basic inbound and escalated customer, store and helpline calls.
- Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate Card, Debit and Gift Card products.
- Process, review register referrals, Nordstrom.com transactions and credit line increase requests
Job Requirements:
- Ability to independently apply strong analytical, problem-solving and decision making-skills.
- Strong computer proficiency, including Microsoft Word, Excel and Outlook
- High school, GED or vocational school diploma required
- Ability to communicate clearly and professionally with customers and co-workers.
- Ability to work a flexible schedule based on department needs, including nights and weekends
- 1+ years of experience in customer service
Job Details:
Company: Nordstrom
Vacancy Type: Full Time
Job Location: San Francisco, CA, US
Application Deadline: N/A
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