Postmates Job Application – Client Success Specialist

Job Description:

The Client Success Specialist / Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.

Job Responsibilities:

• Build processes and standardize best-practices within merchant success and your territory
• Act as an ambassador of Uber Eats’ mission, brand, and product
• Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
• Track merchant KPI and OKR to understand their success, issues, or opportunities
• Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
• KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
• Excel in hands-on vendor management and training of new merchant features or products

Job Requirements:

• Proficiency in Salesforce and Excel
• Outstanding work ethic and attention to detail
• For Client Success Specialist – At least 1 year of experience in sales, operations, account management, or similar functions
• Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
• For Account Manager – At least 3 year of experience in sales, operations, account management, or similar functions
• Willingness to roll up your sleeves, and get in the weeds with our highest value partners
• Excellent communication
• Strong critical thinking ability

Job Details:

Company:  Postmates Inc

Vacancy Type:  Full Time

Job Location: Atlanta, GA, US

Application Deadline: N/A

Apply Here

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