Ross Employment For Store Protection Specialist

Job Description:

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating “command” presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage. Must embrace Company values and have a mentality to protect the Ross treasure.

Job Responsibilities:

• Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
• Provides visible “command” presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
• Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives.
• Adheres to Company policy for external theft response.
• Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership.
• Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
• Treats all Customers and Associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
• Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
• Observes and validates proper checkout procedures for Customers and Associates.

Job Requirements:

• Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
• Ability to work effectively in a fast-paced environment.
• Active Security Guard License preferred
• One year retail supervisor experience or similar training preferred.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  Proven ability to effectively resolve conflict.
• Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling).
• Excellent Customer service skills.
• Demonstrated ability to build and maintain relationships with the Store team.
• One year loss prevention/security training preferred.
• Strong communication skills.
• High School education or equivalent required, AA degree preferred.

Job Details:

Company: Ross

Vacancy Type:  Full Time

Job Location: Visalia, CA, US

Application Deadline: N/A

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