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Website Royal Caribbean International
Job Description:
The Senior Account Executive, Credit Card and Loyalty is responsible for the driving credit card acquisitions through comprehensive training of onboard and call center staff for Royal Caribbean and Celebrity brands. He or she will be a product champion effective at advocating the importance of the co-branded credit card and loyalty program to key personnel. Responsibilities also include onboard audits and call listening sessions to ensure delivered program is in compliance with all regulations and established processes.
Job Responsibilities:
- During call center visits, meet with training supervisors and staff to conduct relevant training sessions, observe, and listen to call transfers to card issuer
- Develop training materials (online/video/written) and support development of promotional videos
- Work with the bank and creative agency on all promotional and educational collateral
- Shoreside support for all onboard and call center staff inquiries about the credit card and MyCruise Rewards program
- During shipboard visits, meet and observe credit card sales staff, conduct relevant training sessions, review onboard program delivery (events, marketing materials, etc.), and oversee internal materials audit
- Staff Training & Motivation
- Conducts both shoreside and onboard training for all staff responsible for promoting and selling the co-branded credit card
Job Requirements:
- Resource Planning: The ability to coordinate internal and external resources to meet deadlines.
- College Degree preferred.
- Communications Acumen: Strong abilities in written and verbal communications, crafting messaging and expressing intent powerfully and simply. An acute attention to detail to ensure accuracy and understanding of message.
- Microsoft Office: A high proficiency with Excel and working knowledge of all of MS Office is necessary to perform daily duties.
Job Details:
Company: Royal Caribbean International
Vacancy Type: Full Time
Job Location: Ft. Lauderdale, FL, US
Application Deadline: N/A
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