Royal Caribbean Cruise Job – Call Center Agent

Website Royal Caribbean International

Job Description:

Effectively evaluate guest needs and identify products that best fit the guest’s needs; providing sales recommendations for our products on all Sales calls and correctly creating accurate reservations

Job Responsibilities:

  • Responsible for working with other departments to assist guest in securing accurate information and finalizing their reservation
  • Responsible for delivery of sales conversion rates according to communicated goals
  • Providing one call resolution on all calls
  • Responsible for ensuring guest inquiries are consistently handled in an efficient manner within set call handling times
  • Must meet or exceed weekly and monthly sales goals
  • Responsible for correctly capturing pertinent information and payments during all interactions with guests
  • Servicing existing reservations according to guest requests and in accordance with existing business rules
  • Responsible for maintaining brand standards when handling guest inquiries
  • Applying customer service standards in all guest interactions as defined by the business

Job Requirements:

  • One year of experience in high volume call center or sales/customer service work environment preferred
  • Ability to use clear, professional and precise communication with the guests about all details of their vacation according to brand standards
  • Must consistently demonstrate effectiveness in building relationships and discovering what motivates the guest to buy
  • Associates degree (AA) or equivalent from an accredited college or university, or one to three years of experience and/or training; or an equivalent combination of education and experience required
  • Ability to relate to guests, and respond to the guests concerns and desires
  • Ability to use sound judgment and qualifying questions to effectively maneuver through the sales booking process
  • Apply effective sales technique to address all guest concerns and secure the sale on one call.
  • Ability to display the highest degree of personal integrity and take responsibility for personal and professional growth
  • Ability to bridge across the sales process by using key sales techniques
  • Must adhere to assigned schedule and all applicable CVP objectives and goals.

Job Details:

Company:  Royal Caribbean International

Vacancy Type:  Full Time

Job Location: Portland, OR, US

Application Deadline: N/A

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