Sonic Careers – Multi-Unit Leader

Job Description:

As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the drive-ins’ employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic.

Job Responsibilities:

• Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.
• Manages, trains, and coaches Working Partners/General Managers and conducts management orientation.
• Directs and assigns employees as needed to ensure all aspects of service meet operational standards
• Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.
• Monitors performance of vendors. Takes immediate corrective action when necessary.
• Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp,
• Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
• Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary.
• Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.
• Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
• Audits drive-in employment-related records and payroll records.
• Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices.
• Recruits, interviews and hire management team members to achieve proper staffing levels.
• Approves compensation levels of drive-in employees and managers within company guidelines.

Job Requirements:

• Abide by the company’s appearance, uniform and hygiene standards
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Knowledge of recruiting, interviewing and selection practices
• Problem solving, decision-making and conflict-resolution skills
• Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee’s knees, cruisin’. .. you get the picture! It’s downright sensational!!
• Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays
• Basic accounting and computer skills
• Leadership and supervisory practices and skills; effective verbal and written communication skills

Job Details:

Company:  SONIC Drive-In

Vacancy Type:  Full Time

Job Location: Austin, TX, US

Application Deadline: N/A

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