Spectrum Employment – Store Manager

Job Description:

The Spectrum Store Manager is responsible for building a highly successful sales, retention and customer care culture inside their store. Actively and consistently supports efforts of their teams to engage customers in a retail environment and drive the sale of Spectrum product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel.

Job Responsibilities:

  • Responsible for new product and merchandising launches within their scope of responsibility.
  • Provides subject matter expertise on all store functions, including the Spectrum Store Customer Experience (SSCE), Spectrum products, pricing plans, promotions, service features and visual standards, as well as those of competitors.
  • In partnership with Area Manager, builds employee engagement and a high performing team by recruiting, training and retaining the best talent within their span of control.
  • Provides coaching, feedback and directions to their teams to empower them to achieve their key performance metrics through multiple forums; one-on-ones, team huddles and department meetings.
  • Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers.
  • Leads an Assistant Manager and team of sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees.
  • Ensures their store meet Spectrum brand and merchandising expectations and that a thriving culture of customer care exists at their store locations.
  • Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction.
  • Consistently meets or exceeds operational and expense management standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location.
  • Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their assistant manager and sales teams and partners with leadership on change efforts as needed.

Job Requirements:

  • Proven ability to build a strong sales culture and high-performing team, while demonstrating strong customer orientation
  • Ability to prioritize, organize effectively and work independently
  • Build good partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing and presentation skills
  • Solid experience in launching and managing multiple projects simultaneously and providing status updates on their success
  • Significant time working inside a destination-style shopping environment
  • Knowledge and ability to use computer and software applications
  • High comfort level with personal technology, such as mobile devices and personal video platforms
  • Articulates a passion for delivering a great customer experience during multiple roles in their career
  • Proven ability to handle change management
  • Detail oriented and a good problem solver
  • A proven ability to lead others and motivate them to succeed in a goal and incentive based work environment
  • Ability to read, write and speak the English language to communicate with employees, customers and suppliers, in person, on the phone and by written communication in a clear, straight-forward and professional manner
  • History of identifying trends and risk and effectively communicating those to their leaders
  • Bachelor’s Degree or equivalent work experience

Job Details:

Company:  Spectrum

Vacancy Type:  Full Time

Job Location: Greenville, SC, US

Application Deadline: N/A

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