Staples Employment For – Customer Service Representative

Job Description:

• Our Customer Service team is among the most important people within our organization. As the first and often only point of contact, our customer service professionals truly are the face of Staples, interacting with customers on a daily basis via phone, email, chat and social media, the Customer Service team is vital to the success of Staples.
• Our representatives are expert problem solvers and excellent communicators who are able to empathize with a customer’s situation and quickly determine their needs and provide resolution. Through navigating multiple systems and resources, representatives provide solutions that focus on exceeding expectations of customers.

Job Responsibilities:

• Receive and respond to customer inquiries via chat, phone or email regarding Staples’ products and business services
• Place customers order and work to cross sell and/or upsell
• Accurately process and resolve multiple incoming customer service contacts via chat, phone or email to determine customer needs, identify problems, direct customers to appropriate resources, or resolve customer problems directly and make any necessary callbacks. Multi-task with the highest quality customer service.
• Place callbacks to follow up on initial customer inquiry and to keep customer up to date on any system changes
• A true passion for customers, delivering the best possible service
• Ability to adjust my approach in engaging the customer based on varying personalities and situations
• Enter order information including additions, deletions, changes and cancellations.
• Communicate clearly and effectively by asking relevant questions and conveying easily understood, accurate answers, displaying professional verbal and written communication skills

Qualification & Experience:

• 6 months minimum experience
• Ability to multi-task (handling 2-3 chats at the same time)
• Strong listening skills
• Keyboarding/typing experience – minimum 40 WPM
• Strong verbal communication skills
• Ability to read, write and speak English
• High School Diploma or GED
• Basic understanding of arithmetic

Job Details:

Company: Staples

Vacancy Type:  Full Time

Job Location: Sacramento, CA, US

Application Deadline: N/A

Apply Here

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