Staples Careers – Site Account Manager

Job Description:

We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider – online, at our customers place of business and in-store, for all our customers needs. We are looking for people who are curious, passionate and put the customer first.

Job Responsibilities:

• Communication – Effective phone presence. Ongoing dialogue with account managers, SAL’s, as well as regional peers. Salesforce.com is up to date.
• Organization and time management – Has plan in place to achieve sales goals. Independently prioritizes work, keeps records up to date and completes work on time.
• Customer focused & engaging – Is thoughtful on how they approach each customer. Displays professional and friendly attributes and effective relationship building approach with customers.
• Selling skills – Seeks to uncover why a customer has not purchased or stopped buying, then uses selling skills to expand purchases.
• Sales growth of assigned accounts.
• Team collaboration with all departments (including AM’s, SAL’s & LOB sellers) to understand customer solution opportunities.
• Contribute to customer sales, and conversion of non-compliant ship to locations.

Job Requirements:

• Ability to function independently with minimal daily supervision
• PC Skills including Word, Excel, Access a plus
• High School Diploma/GED required
• Bachelor’s degree preferred
• Verbal and written communication skills
• Problem Solving Skills
• Time and task management skills
• Minimum of 2-3 years of business experience
• Experience and proven track record of managing programs, resolving customer support issues.
• Knowledge of product, product applications, pricing, competition, and sales objectives
• Business process impact knowledge

Job Details:

Company: Staples

Vacancy Type: Full Time

Job Location: Mississauga, ON

Application Deadline: N/A

Apply Here

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