TD Bank Careers – Customer Service Representative I

Job Description:

The Credit Cards and Unsecured Lending (CCUL) Customer Service Representative I performs a variety of Customer service activities for TD credit Customers (Consumers, Corporate and Commercial), including responding to telephone, written and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, statement requests, fraud and other issues. This job ensures that own work, as well as work of any Employees supervised, is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies.

Job Responsibilities:

• Performs a variety of Customer services activities for CCUL credit customers
• Consults more experienced Customer service personnel with problems and questions
• Refers Customer disputes to research area
• Assists with research work as needed, particularly with information gathering
• Processes Customer mail/E-mail, website, fax and other correspondence
• Must be eligible for employment under regulatory standards applicable to the position.
• Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues
• Maintains updated Customer account information
• Refers more complex questions to more experienced personnel
• Develops knowledge of credit customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines
• Resolves problems immediately within authority, defers for additional research or forwards to supervision or dispute resolution as needed

Job Requirements:

• Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly
• High School Diploma or equivalent experience
• Customer service skills, including ability to deal professionally with Customer issues, problems and questions
• Research skills, with ability to identify and evaluate relevant information
• PC skills
• Must be available to work a variable schedule which may include nights and weekends
• 1 Year of related experience

Job Details:

Company: TD Bank

Vacancy Type:  Full Time

Job Location: Greenville, SC, US

Application Deadline: N/A

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