TD Bank Job Application – Fraud Agent I

Website TD Bank

Job Description:

The Fraud Agent I provides a range of analytical, adjudication, detection, operational, escalation and/or evaluation process support for a defined area or function like Claims/Detection/Specialty within the Fraud group. This role is generally responsible for minimizing losses to customers and the Bank and contributing to the management of adverse impacts and reputational risks as part of the resolution and recovery process.

Job Responsibilities:

  • Works autonomously within established procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions
  • Gathers and analyzes data to identify and solve problems, escalates as appropriate
  • Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
  • Generally interacts with internal customers/partners for functions performed and/or external customers
  • May provide process/policy guidance to others (e.g. within team, internal partners)
  • Focus of work spans from daily, weekly to monthly activities

Job Requirements:

  • Requires working knowledge and skills in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk
  • Requires working knowledge in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments
  • Requires solid knowledge of the business unit/operational functions as well as regulatory issues/requirements for jurisdictions supported
  • 1+ years relevant experience
  • High School diploma required; Undergraduate degree preferred
  • Working knowledge of transactions, products, services, systems and processes of line of business and regulatory issues/requirements
  • Skill in using computer applications including MS Office
  • Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
  • Ability to communicate effectively in both oral and written form
  • Ability to pay high attention to details
  • Ability to work successfully as a member of a team and independently

Job Details:

Company: TD Bank

Vacancy Type:  Full Time

Job Location: Greenville, SC, US

Application Deadline: N/A

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