TD Bank Employment – Banking Spec II

Website TD Bank

Job Description:

  • The Banking Specialist II, FSG, CLSS Consumer Lending Sales & Service promotes strong and lasting Customer relationships in a Call Center environment by providing quality Customer service and sales focusing on a specialized area. The Banking Specialist II, FSG, CLSS Consumer Lending Sales and Service works in a team in a sales delivery call center environment that recommends products, reviews customer profile and loan specific scenarios and provides servicing support for lending products. The job achieves high level of success by understanding Customer needs, conducting oneself in a highly professional manner and identifying opportunities to grow the business.

Job Responsibilities:

  • Must be eligible for employment under regulatory standards applicable to the position.
  • Identifies and recommends products and services that will benefit each Customer including but not limited to consumer loans, credit cards, new accounts as well as referral opportunities for Home Lending products
    provides exceptional Customer service by meeting all Customer demands as they relate to loan products and services support, including Cross Border Banking customers with low to moderate support of more experienced personnel
  • Takes ownership of Customer concerns and resolves Customer issues at first point of contact
  • Performs a variety of tasks in conjunction with answering calls and assisting the call center queue when experiencing higher than expected call volume
  • Identifies and refers high value or potential Customers to the appropriate personnel
  • Originates consumer loan applications and gathers appropriate application and other pertinent customer information for use in the loan approval process. Reviews applications and ensures information is complete, consistent and ready for review.
  • Arrives on-time and log-in ready to receive/answer Customer emails as scheduled throughout the shift
  • Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
  • Displays positive, professional tone, exhibits empathy when required, delivers key attributes and provides a WOW! experience for the Customer.
    Utilizes appropriate discretion and negotiation tactics when addressing fee disputes

Job Details:

Company: TD Bank

Vacancy Type:  Full Time

Job Location: Auburn, ME, US

Application Deadline: N/A

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