TD Bank Teller Jobs – Mortgage Phone Loan Officer

Job Description:

• Mortgage Phone Loan Officers are specialized Lending Officers who consult with both current and New-to-Bank customers about current and future lending needs. Through a mix of inbound and outbound phone calls, this job delivers Legendary service by engaging customers over the phone to gather information about their unique financial situations, needs, and objectives. This role works in a call center team environment, accountable for achieving both individual and team objectives. This job promotes strong and lasting Customer relationships by delivering a legendary customer experience through ongoing communication and assisting Customers with meeting their financial goals

Job Responsibilities:

• Ensures customers understand the value and benefits of suggested alternatives and closes sales
• Proactively makes outbound calls to Customers who have inquired about our lending products through multiple channels as well as following up with prospects from Marketing lists and/or ongoing campaigns
• Contributes toward the achievement of phone channel business objectives by meeting or exceeding individual sales goals
• Possesses expert knowledge of TD products and services, and sound knowledge of products offered by other bank partners
• Prospects and develops understanding of other financial objectives, assesses customer information and suggests appropriate product and service solutions based on customer needs
• Evaluates various TD loan programs from a broad range of TD Mortgage and HE loan options to suggest appropriate loan products that meet Customers specific needs
• Sells and originates residential mortgage loans to sales goals
• Possesses comprehensive knowledge of the entire footprint, competitive offers, and economic trends
• Reviews and communicates terms of residential Mortgage with Customers and internal business partners; also responsible for communicating underwriting decisions, including offers and/or counter-offers
• Plans and executes relationship building activities
• Must be proficient supporting Outbound dialing efforts, digital engagement, and effective pipeline management
• Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
• Ensures Legendary Customer experience with ongoing communication throughout the entire loan process
• Ensures customer problems are handled appropriately, escalating issues when necessary
• Takes ownership of Customer concerns and resolves Customer issues at first point of contact
• Responsible for utilizing and maintaining Customer Relationship Management tools such as Salesforce
• Meets the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs

Job Requirements:

• Proactively makes outbound calls to Customers who have inquired about our lending products through multiple channels as well as following up with prospects from Marketing lists and/or ongoing campaigns
  his position is a REMOTE, work from home, position.
• Identifies opportunities for Wealth and Money In referrals
• Contributes toward the achievement of phone channel business objectives by meeting or exceeding individual sales goals
• Possesses comprehensive knowledge of the entire footprint, competitive offers, and economic trends
  Provides sound advice at every customer interaction, contributing to a legendary customer experience
• Ensures customer problems are handled appropriately, escalating issues when necessary
• Reviews and communicates terms of residential Mortgage with Customers and internal business partners; also responsible for communicating underwriting decisions, including offers and/or counter-offers
• Must be proficient supporting Outbound dialing efforts, digital engagement, and effective pipeline management
• Prospects and develops understanding of other financial objectives, assesses customer information and suggests appropriate product and service solutions based on customer needs
• Knowledge of mortgage laws and regulations required, including but not limited to Home Mortgage Disclosure Act(HMDA), Safe & Fair Enforcement for Mortgage Lending Act (SAFE), Real Estate Settlement & Procedures Act (RESPA), and Truth in Lending Act (TILA)
• Possesses an entrepreneurial spirit, thrives in a fast paced dynamic sales/service environment
• Contributes to the phone channel objective for Operational Excellence by adhering to Credit Compliance, audit, average handle time, adherence and all non-phone activities
• Organized and detail oriented. Flexible and must be able to adapt to quickly changing priorities
• Highly developed customer service skills
• Customer service/call center as well as previous lending experience preferred
• Meets the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs
• Cross-trained on multiple call center specialty skill sets preferred
• Responsible for utilizing and maintaining Customer Relationship Management tools such as Salesforce
• Possesses expert knowledge of TD products and services, and sound knowledge of products offered by other bank partners
• Knowledge of state and federal agency mortgage loan guidelines and regulations
• Sound knowledge of mortgage and consumer lending, products, policies and procedures and of basic automated underwriting systems
• Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
• Sells and originates residential mortgage loans to sales goals
• Ensures customers understand the value and benefits of suggested alternatives and closes sales
• Takes ownership of Customer concerns and resolves Customer issues at first point of contact
• Ensures Legendary Customer experience with ongoing communication throughout the entire loan process
• Plans and executes relationship building activities
• Evaluates various TD loan programs from a broad range of TD Mortgage and HE loan options to suggest appropriate loan products that meet Customers specific needs
• Contributes toward the achievement of phone channel business objectives by meeting or exceeding individual sales goals and other key performance targets including conversion and pull thru targets
• Knowledgeable of and complies with Bank and industry codes of conduct and regulations

Job Details:

Company: TD Bank

Vacancy Type:  Full Time

Job Location: Auburn, ME, US

Application Deadline: N/A

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