TD Bank Jobs in Philadelphia – FSR Chestnut Hill

Website TD Bank

Job Description:

  • The Financial Service Representative (FSR) I is an Insurance licensed employee, providing Customers with additional products and services and acting as wealth referral champion for the Store. The Financial Services Representative (FSR) I is required to obtain and maintain active Life license in the state in which they reside. The Financial Service Representative (FSR) I is the Sales Leader in their Store and is the primary contact and resource for a multitude of products and services, with primary focus on basic investment needs of Customers. FSRs need to provide consistent, exemplary Customer Service by providing expert Advice concerning a wide range of investment products, banking products and services to new and existing Customers. FSRs need to show exceptional relationship building skills as well as have an aptitude for identifying needs and presenting appropriate solutions for those needs. Good verbal and communication skills needed. Success in this position is an excellent career path within the TD Bank structure.

Job Responsibilities:

  • Responsible for making sound decisions and timely problem resolution
  • Maintains strong product and sales knowledge and champions core service values. Provides guidance and training to less experienced staff
  • Contributes to the ongoing improvement of the Customer Experience by leading, coaching and modeling quality service at every Customer interaction
  • Conducts needs-based conversations and offers financial solutions to meet our Customers’ needs
  • Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales
  • Makes quality referrals to appropriate partners
  • Responsible for meeting individual performance metrics
  • Proactively reaches out to Customers to deepen relationships through needs-based conversations
  • Meets with customers and prospects to develop understanding of other financial objectives and needs.
  • Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
  • Prepares for Life Licensing exams through proactive engagement in the education process and successful achievement
  • of licensing requirements within the first 90 days

Qualification & Experience:

  • Demonstrated ability to schedule and prioritize work
  • 1+ years of related experience required
  • Sales skills with the ability to influence Customers
  • Notary License (Preferred)
  • Demonstrated ability to work independently and within deadlines
  • Excellent written and verbal communication skills
  • Previous Financial Services or sales experience helpful
  • Demonstrated effective problem-solving skills
  • Life Insurance required within 90 days of employment
  • Strong PC skills
  • Excellent Customer Service and relationship building skills
  • HS Diploma or GED required, 2-year degree preferred
  • Developing knowledge of retail investment industry
  • Ability to train less experienced team members

Job Details:

Company: TD Bank

Vacancy Type:  Full Time

Job Location: Philadelphia, PA, US

Application Deadline: N/A

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