Tiffany Jobs – Immediate Service Center

Job Description:

The Immediate Service Center Jeweler performs a variety of technical and operational duties in regards to repairs and alterations for new and customer owned jewelry in its market, which will provide services for all locations in the local market. The Jeweler works with all precious metals, including platinum, gold and silver as well as other specialty materials. The Jeweler is expected to perform services using standard jewelry techniques including soldering, laser welding, fabrication, assembly, gluing, enameling, finishing, hallmarking, stone setting, etc. The Jeweler possesses a deep knowledge of jewelry materials including metal assay and gemstone identification and sensitivity. The Jeweler understands workshop safety and ensures risks are minimized. The Jeweler will provide basic watch services of battery and strap changes and bracelet lengthenings and shortenings. The Jeweler will also provide machine engraving and embossing services. The Jeweler will also provide administrative duties for orders, including parts management and order processing in the Repair System. The Jeweler will be requested from time to time to work with clients and sales associates to discuss clients’ needs and issues. The Jeweler’s shift coverage will include at least some weekend work to cover business needs.

Job Responsibilities:

• Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration and management in problem solving and process improvement. Service center support:
• Productivity – Meet or exceed established productivity standards based on work mix and role.
• Knowledge and development:
• Organization – Maintain orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to management. Maintain an organized bench and work space. Request any needed parts, consumable material, tools or supplies according to established procedures; maintain all assigned parts, metals and scrap in a secure and organized fashion and according to established procedures.
• Proactively seek and apply new skills and techniques that result in quality, safety or productivity improvements.
• Provide administrative duties including parts management, order tracking, processing orders in the repair system, and responding to inquiries via email, phone, and instant messaging.
• Quality – Complete all craft work according to Tiffany quality and design standards; read, understand and follow written repair instructions and seek clarification when needed; inspect all assigned orders for additional defects and note, repair or escalate as appropriate; perform “specialty craft work” e.g. complex setting, enameling as appropriate to skill set and work mix.
• Provide assistance as needed throughout the center; perform alternate craft work as needed and as capable; assist administration with workflow management; participate in special projects.
• Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc.
• Occupational health and safety:
• Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, methods of manufacture and repair techniques.
• Perform servicing on all orders according to Tiffany & Co. standards.
• Meet with clients as requested to answer client questions and assist with alteration needs.

Job Requirements:

• Ability to converse professionally with clients and have a professional appearance
• Ability to inspire trust, fairness, integrity, and professionalism with staff members as well as management
• Detail oriented ability to communicate effectively with different levels of management
• Able to be managed remotely
• Able to perform basic office computer functions, including basic knowledge of Microsoft Outlook and Excel
• Fluent English language skills – Reading, Writing, Verbal
• Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment
• Customer service orientation
• Strong initiative and the ability to work without constant direction
• Ability to work with cross functional teams.
• Diamond setting experience
• Flexible work schedule and ability to work overtime as needed
• Strong attention to detail
• Demonstrated ability to identify and provide resolution for areas of improvement
• Excellent organizational abilities to manage and prioritize multiple tasks
• Ability to shift tasks quickly to meet daily business needs

Job Details:

Company:  Tiffany & Co.

Vacancy Type:  Full Time

Job Location: Las Vegas, NV, US

Application Deadline: N/A

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