
Website TJ Maxx
Job Description:
The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends.
Job Responsibilities:
- Ensures Associates adhere to all operational procedures
- Ensures opening/closing procedures are executed in accordance with company guidelines
- Role models exceptional customer service
- Creates a positive internal and external customer experience
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
- Provides and accepts ongoing recognition and constructive feedback
- Provides continuous feedback, recognition and coaching to Associates
- Partners with Management on Associate training needs to increase effectiveness
- Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed
- Addresses immediate customer service issues and provides appropriate coaching to Associates
- Supports and participates in store shrink reduction goals and programs
- Promotes a culture of honesty and integrity; maintains confidentiality
- Acts as Manager on Duty in adherence with company policy and procedure
- Exercises discretion regarding customer service policies in order to satisfy customers
- Maintains proper Associate coverage in service areas for a positive customer experience
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs during customer interactions
Job Requirements:
- Ability to respond appropriately to changes in direction or unexpected situations
- Knowledge of company standard software, systems, and procedures
- Knowledge of merchandise flow in stores
- Solid problem solving skills
- Ability to effectively coach, delegate, and follow-up on multiple people/tasks
- Works effectively with peers and supervisors to accomplish tasks
- Ability to act quickly under challenging circumstances
- Capable of handling multiple tasks at one time
- Strong organizational skills with attention to detail
- Strong communication skills.
Job Details:
Company: TJ Maxx
Vacancy Type: Full Time
Job Location: Roswell, GA, US
Application Deadline: N/A
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