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This is an opportunity for a Customer Service Specialist to join our Vulnerable Team in Customer Operations. In this role you will be multi-skilled to carry out a variety of administrative and telephony customer service activities.
- Problem solving – Provides high quality guidance on a range of tasks, using own judgement and interpretation as required whilst keeping the customer experience at the heart of decisions. Utilising the resource and tools available to guide and support through the day to day role.
- Customer excellence – to be the proud face of TSB, handling customer interactions in an efficient and effective manner providing the highest level of customer service aligning to the TSB experience.
- Self-Motivation – has a positive ‘can-do’ attitude and pro-actively maintains process and policy knowledge
Stakeholder Management – uses networks to help deliver for the customer, partner and business, also shares this network with others
- Understand the personal impact on the customer journey and how the role supports the TSB strategy.
- Lead by example in turn motivating the team
- Provide honest and constructive feedback to partners. Relates learning to work requirements and business performance to bring out the best in people
Company: TSB Bank
Vacancy Type: Full Time
Job Location: Birmingham, England, UK
Application Deadline: N/A