Jobs at TSB – Money Confidence Expert

Website TSB Bank

Job Description:

As a Money Confidence Expert you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice so their everyday banking is easy and convenient. You’ll build and deepen customer relationships by getting to know about them and their unique needs. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

Job Responsibilities:

  • Understand the personal impact on the customer journey and how the role supports the TSB strategy.
  • Lead by example in turn motivating the team
  • Provide honest and constructive feedback to partners. Relates learning to work requirements and business performance to bring out the best in people

Job Requirements:

  • A desire to create a brilliant customer experience every time
  • Ability to help answer questions and sort out problems
  • Be great with people, have a talent for talking to people both in person and over the phone
  • Have a flair for understanding what customers need and the best way to support them with their current and future goals
  • Help customers digitally using their own device or branch tablets.
  • Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do.
  • Be an expert in Digital inside and out, embracing assisted self serve and the mobile App.

Job Details:

Company:  TSB Bank

Vacancy Type:  Temporary

Job Location: Birmingham, England, UK

Application Deadline: N/A

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