TSB Jobs in Sunderland – Customer Service Consultant

Job Description:

As a Customer Service Consultant in our telephone-based Contract Centre team you’ll spend your time helping people when they call the bank. You’ll be there to find out exactly what our customers need are by listening and building relationships. You’ll live in Sunderland and the surrounding area, be able to travel to our Sunderland office for induction training and on an ad-hoc basis, spending most of your time working remotely.

Job Responsibilities:

• You’ll be there to give customers clear information and advice.
• There are no scripts, no jargon and no unachievable targets.
• You’ll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer.
• Delivering for our customers and keeping things simple is key.
• You will support customers with all their banking queries and be keen to develop yourself to build capability and confidence enabling you to help customers in different ways .
• By feeling what the customers feel you’ll be able to consistently engage with them in the most productive way when they need us.
• Customers want to speak to friendly, helpful people when they call their bank.
• You’ll be able to find out exactly what our Customer’s needs are by listening to them and building good relationships, always looking to be better for each customer

Job Details:

Company:  TSB Bank

Vacancy Type:  Full Time

Job Location: Sunderland, England, UK

Application Deadline: N/A

Apply Here

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