Uber Careers 2020 – Team Lead II

Job Description:

  • We’re looking for a Greenlight Sr Team Lead to support the day-to-day operations of our local Greenlight located in Austin, TX. We’re looking for an experienced team leader who operates with a customer-first mentality. In this role, you’ll help to mentor and directly lead a team of Experts on how to best build Uber’s relationship with driver partners & delivery partners, support their operational needs, and guide day-to-day operations of the Greenlight center.
  • You will also be responsible for a number of site operational needs requiring vendor management, stakeholder management, and problem solving abilities. Depending on the Greenlight location, you may also be responsible for managing one or more remote locations, along with the employees who are stationed at those sites.

Job Responsibilities:

  • Support training, coaching, and guiding Uber Experts to strengthen quality and efficiency metrics
  • Keep Experts aware and updated on support policies by engaging with operations teams across the company and cascading the information through
  • Tend to site requirements at all locations allocated (including remote locations as needed)
  • Support hiring, scheduling, attendance, and general administration of Uber Experts
  • Team Lead may need to also manage Experts at remote locations through scheduled remote visits and virtual coaching (if applicable to site)
  • Manage and document the performance of our Experts through formal and informal performance management conversations, with manager support
  • Support a team of Experts in delivering 5-star, on-brand, in-person support for our driver and delivery partners by helping tackle escalated issues on-ground
  • Manage multiple internal (Uber) and external (non-Uber) vendors and stakeholders to ensure smooth partnerships for the location

Qualification & Experience:

  • Experience in managing complex stakeholders, vendors and partnership operations
  • Experience in solving complex customer problems
  • Experience in operational or process improvement
  • Minimum two years of relevant operational or retail experience
  • Minimum one year of team management experience
  • Experience in team coaching and leadership in a fast-paced environment

Job Details:

Company: Uber

Vacancy Type:  Full Time

Job Location: Austin, TX, US

Application Deadline: N/A

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