Uber Careers – Enterprise Account Associate

Website Uber

Job Description:

The Uber Eats team is looking for a sharp, highly motivated individual to join our Enterprise team. As an Enterprise Account Associate, you will work efficiently and effectively with our restaurant partners to drive revenue growth, operational excellence, and customer service. You’ll work closely with restaurant partners, the restaurant support team, sales, marketing and operations teams to manage and optimize partnerships and provide maximum value for both Uber and its partners.

Job Responsibilities:

  • Relationship building: Support growth and retention of accounts through regular interaction and understanding of the accounts’ needs and expectations
  • Opportunity identification: Identify internal tools and systems that are not operating at maximum efficiency & suggests improvement opportunities
  • Impact: Design and implement growth initiatives such as adding locations, experimenting with new business models (eg. dark kitchens) or growing same-location sales (eg. effective marketing, menu optimisation)
  • Account planning: Understand account objectives and input into planning processes. Align work with these assigned KPIs and tracks progress towards them
  • Business understanding: Listen to and escalate customer feedback; stays abreast of relevant business trends and latest thinking on topics directly related to project or role
  • Voice of the customer: Track and communicate account feedback through the appropriate internal channels
  • Analytics: Quantifies impact of projects/tasks on the team’s KPIs
  • Engagement: Increase restaurant participation through deep knowledge of program opportunities. Consider the unique needs of their account and adapt approach as necessary
  • Project management: Create short-term plans and timelines for executing tasks Communication: Regularly communicate project status to relevant audience in an efficient format
  • Negotiations: Recommend deal structures with guidance from leadership (contract renewals and re-negotiations)

Job Requirements:

  • Professional experience in a client facing role working with enterprise or mid-market sized accounts
  • Instinct for handling partners. You have a consistent track record of successfully handling complex partnerships
  • An intuition for people. You are spending the majority of the time working with various internal and external teams, building and cultivating new relationships with potential and existing partners within all parts of an organization.
  • Confident in making data-led decisions and using sound business judgment
  • Speediness and resourcefulness. This team moves fast and always operates in new spaces. You pick up things fast and run with them

Job Details:

Company: Uber

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

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