Uber Jobs – Client Success Specialist

Job Description:

The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Client Success Specialists are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.

Job Responsibilities:

• Excel in hands-on vendor management and training of new merchant features or products
• Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
• Track merchant KPI and OKR to understand their success, issues, or opportunities
• Build processes and standardize best-practices within merchant success and your territory
• Act as an ambassador of Uber Eats’ mission, brand, and product
• KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
• Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings

Job Requirements:

• Strong critical thinking ability
• Proficiency in Salesforce and Excel
• A minimum of 1+ years of experience in a B2B organization in an outbound account management role
• Excellent communication
• Ability to clearly frame a valobjectionsue proposition and ask the right questions to be able to overcome to gain commitment from your clients
• Ability to fluently communicate in French and English with clients
• Experience driving deeper adoption within your book of business including, prospecting new contacts, working with end users and account discovery to identify new opportunities or locations
• Bachelor’s degree
• Outstanding work ethic and attention to detail

Job Details:

Company: Uber

Vacancy Type:  Full Time

Job Location: Toronto, Ontario, Canada

Application Deadline: N/A

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