United Careers 2021 – Senior Manager Operations

Job Description:

The Senior Manager, Operational Communications is responsible for leading a team that creates thoughtful, engaging, clear communications for our frontline employees. They will partner with senior leaders to build and drive communications strategies that support employees to do their jobs efficiently and deliver great service

Job Responsibilities:

  • Monitor effectiveness of operational communications materials and channels; use data to make planful decisions about communications
  • Develop deep knowledge of frontline audiences and their communications preferences to represent their needs at the CSC (Willis Tower Corporate Support Center)
  • Design a comprehensive channel strategy that enables content to reach the frontline in ways that work best for their environment
  • Provide communications counsel/support for top leaders and key subject matter experts
  • Plan and execute end-to-end campaigns that support business priorities and drive behavior change
  • Lead and manage a team responsible for the creation and implementation of operational communications
  • Create, edit, manage and publish relevant content

Job Requirements:

  • Bachelor’s degree in Communications, Journalism, Marketing or related field
  • Ability to influence others and move toward a common vision/goal
  • Proven ability to create integrate communications plans
  • Able to work effectively & efficiently in cross-functional teams
  • Superior business writing and editing skills
  • Marketing/communications trends – technology, approach, psychology

Job Details:

Company: United Airlines

Vacancy Type:  Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

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