United Airlines Careers – Language Desk

Website United Airlines Careers

Job Description:

We have a wide variety of career opportunities around the world — come find yours

Job Responsibilities:

  • Consistently deliver a standard-setting product to our customers
  • Maintain an ergonomically correct work area
  • Handle incoming phone calls from the Foreign Language Desk (FLD) that include booking global itineraries and answering inquiries from customers
  • Maintain statistical excellence in all areas to support productivity goals
  • Efficiently handle special requests; assist all customers including those with disabilities using United guidelines
  • Utilize customer service and sales techniques to effectively address customer needs
  • Be accountable for all scheduled telephone time to meet service level goals

Job Requirements:

  • Successful completion of interview required to meet job qualifications
  • Must possess a high school diploma/GED or equivalent
  • Excellent written and verbal communication skills
  • Previous customer service experience required
  • Must be 18 years of age or older
  • Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays
  • Must be legally authorized to work in the US for any employer without sponsorship
  • Previous sales experience preferred
  • Reliable, punctual attendance is an essential function of the position
  • Must be fluent in English (written and spoken)
  • Excellent listening skills
  • Must be able to attend a full-time (8 ½ hour) training class within a 24 hour period in the Reservations Office in Greenspoint
  • Must be fluent in Korean (written and spoken) (language assessment test will be administered)
  • Must have experience using computers, including MS Outlook and Office Communicator (Instant Messaging)
  • Must agree to follow all established United policies including those found within the Working Together Guidelines, Reservations Handbook,
  • Drug and Alcohol Policy, and other applicable United policies and rules

Job Details:

Company: United Airlines Careers

Vacancy Type:  Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

Apply Here

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