Website United Airlines Careers
Job Description:
We have a wide variety of career opportunities around the world — come find yours
Job Responsibilities:
- Consistently deliver a standard-setting product to our customers
- Maintain an ergonomically correct work area
- Handle incoming phone calls from the Foreign Language Desk (FLD) that include booking global itineraries and answering inquiries from customers
- Maintain statistical excellence in all areas to support productivity goals
- Efficiently handle special requests; assist all customers including those with disabilities using United guidelines
- Utilize customer service and sales techniques to effectively address customer needs
- Be accountable for all scheduled telephone time to meet service level goals
Job Requirements:
- Successful completion of interview required to meet job qualifications
- Must possess a high school diploma/GED or equivalent
- Excellent written and verbal communication skills
- Previous customer service experience required
- Must be 18 years of age or older
- Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays
- Must be legally authorized to work in the US for any employer without sponsorship
- Previous sales experience preferred
- Reliable, punctual attendance is an essential function of the position
- Must be fluent in English (written and spoken)
- Excellent listening skills
- Must be able to attend a full-time (8 ½ hour) training class within a 24 hour period in the Reservations Office in Greenspoint
- Must be fluent in Korean (written and spoken) (language assessment test will be administered)
- Must have experience using computers, including MS Outlook and Office Communicator (Instant Messaging)
- Must agree to follow all established United policies including those found within the Working Together Guidelines, Reservations Handbook,
- Drug and Alcohol Policy, and other applicable United policies and rules
Job Details:
Company: United Airlines Careers
Vacancy Type: Full Time
Job Location: Dallas, TX, US
Application Deadline: N/A
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