United Healthcare Careers – Clinical Administration Coordinator

Job Description:

Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact.

Job Responsibilities:

  • Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
  • Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
  • Handle resolution/inquiries from members and/or providers
  • Manage administrative intake of members
  • Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers

Job Requirements:

  • Must live in a location that can receive a UnitedHealth Group approved high – speed internet connection or leverage an existing high – speed internet service
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
  • High School Diploma / GED (or higher)
  • 6+ months of customer service experience
  • Experience with Microsoft Word (ability to create, copy, edit, send and save documents), Microsoft Excel (create, edit, save documents) and Microsoft Outlook (email and calendar management)

Job Details:

Company:  UnitedHealthcare

Vacancy Type:  Full Time

Job Location: Greensboro, NC, US

Application Deadline: N/A

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