United Health Care Jobs – Account Manager Client Service

Job Description:

As the Account Manager Client Service you are joining an elite team within OptumRx Client Services. This function includes employees who are in dedicated on – site service roles. Jobs in this function may work closely with sales on renewals and up – selling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales. Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales – related incentives (including ‘OTH’ plans) belong in a sales band.

Job Responsibilities:

• Responsible for the PBM operational management of self – funded customers in coordination with strategic account executives
• Support the Implementation Manager with the Pharmacy Benefit by setting on – boarding activities for new customers
• Act as SME for Pharmacy Benefit design, products, and programs
• Serves as a resource to others
• Generally work is self – directed and not prescribed
• Provide leadership and support to the Client Service Team in the management of member and customer – specific escalated issues and / or service concerns
• Acts as outward – facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
• Works with less structured, more complex issues
• Collaborate with multiple layers of management to ensure service delivery is accurate and ensure responses are completed on time and within scope.
• Build relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day – to – day service delivery
• Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
• Manage ongoing contract relationships and service delivery to clients for one or more accounts
• Oversee all PBM operational functions pertaining to day – to – day management of the customer.

Job Requirements:

• Ability to travel up to 25% of the time (US based travel)
• Rx Claim system experience
• 3+ years of Health Plan, Pharmacy or PBM experience
• Proficiency within Microsoft Excel (ability to analyze reports and ability to review large amounts of data)
• Ability to work a scheduled 8 hour shift during standard business hours from Monday to Friday
• High School diploma / GED (or higher)

Job Details:

Company:  UnitedHealthcare

Vacancy Type:  Full Time

Job Location: Baton Rouge, LA, US

Application Deadline: N/A

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