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Website UPS
Job Description:
UPS Supply Chain Solutions is seeking an Ocean Customer Support Rep II who will impact the organization by managing multiple tasks simultaneously, in a fast-paced environment, with minimal supervision and high attention to detail. He/She will possess a thorough understanding of UPS SCS services and the correlation of the functions as it relates to providing excellent service to the customer. The ideal candidate will have one to three years’ customer service experience in the freight forwarding, transportation or brokerage industry. If this sounds like your ideal career opportunity, we want to hear from you!
Job Responsibilities:
- Involves ocean freight analysis, review rates, and tracks and traces information to the customer
- Processes international shipments and ensures specific customer requirements are followed
- Prepares reports, customer set ups, updating customer profiles, investigates status of existing service requests
- Determines most efficient shipping method for orders and engages with ocean and rail 3PLs
- Processes shipments and dispatches delivery orders and pickup orders in accordance with UPS and governmental policy and regulations
- Acts as a liaison between UPS Freight Forwarding and our external/internal customers, and manages customer expectations
- Performs various ad hoc tasks as needed
Job Requirements:
- Proficient Microsoft Office skills
- Minimum of one year customer service experience
- General administrative skills
- Strong customer service skills and problem solving acumen
- Detail oriented and organized
- Effective communication skills both oral and written
- Multitasker with ability to work in a team environment or independently
- In-depth understanding of ocean transportation regulations & functions, brokerage industry, freight forwarding routing or ability to acquire desired knowledge
Job Details:
Company: UPS
Vacancy Type: Full Time
Job Location: Houston, TX, US
Application Deadline: N/A
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