Vodafone Vacancies – Chapter Manager

Job Description:

Chapter Manager for Delivery is a tenured functional expert who is responsible for managing the performance & development of the Delivery Chapter, its members and champions its associated functional excellence. This role coordinates knowledge sharing & improved interactions between roles & associated geographic locations within its Chapter’s scope

The Chapter Manager – Delivery is accountable & responsible for owning, leading, & driving the relevant professional experts & specialists within the Chapters and working into the business driven Tribes & Squads.

The delivery chapter entails resources that have project management and delivery skillsets.

Job Responsibilities:

  • Promotes innovation & continuous improvement together with scalable & sustainable development within the Delivery Chapter – accountable for transformation & for the optimisation of key interfaces & relationships
  • Sets the best practice standards, methodology, processes & tools required for the effective & efficient management of the Delivery Chapter
  • Set up the performance objectives for the resources working within their Chapter based on clear inputs from the respective Squad & Tribe leads – ensures regular feedback sessions & owns the PD cycle & performance/talent development for chapter members
  • Accountable for the complete end to end sourcing strategy & management within their Chapter – works closely with the Tribe Lead to ensure continuous workforce planning for the business
  • Ownership for the development of the required strategy for their Chapter (understanding environment, changes & industry benchmarks)
  • Accountable for managing the E2E resource utilisation, productivity & optimisation for their Chapter through close cooperation with the Demand Management function & the Tribes/Squads

Job Requirements:

  • Communication skills: Excellent customer facing & internal communications skills (up-to CxO level) and mature established team player with well-developed influence and relationship management skills
  • Change & Adaptability: Evaluates leads & adapts to change and shifting demands in different situations. Strong ability to manage complexity in a highly matrixed, changing global organisation (comfortable with ambiguity in a dynamic working environment)
  • Facilitation: Can apply a range of techniques to support facilitation, training & teaching to guide and manage a group event to ensure that objectives are met effectively, with clear thinking, good participation & full buy-in from everyone involved
  • Coaching & Mentoring: Create a professional relationship in order to develop others by using coaching, mentoring, feedback and stretch assignments supporting Vodafone’s learning culture
  • Experience of working in an Agile and SaFE environment
  • Agile: Understands agile methodologies (e.g. Kanban, Lean, Scrum & Design Thinking) and applies agile ways of working. Is a clear Agile Leader & role models the agile mindset and principles.
  • Focussed delivery orientated programme/project management certifications – PMP, Prince 2, MSP
  • Delivery Experience: Programme/project Management skills & experience with successful track record of delivering complex customer facing programmes within a fast paced ICT industry

Job Details:

Company:  Vodafone

Vacancy Type:  Full Time

Job Location: Dundee, Scotland, UK

Application Deadline: N/A

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