Walgreens Employment For Training Instructor Centralized Services

Job Description:

Facilitates training programs for multiple Centralized Services team members both virtually and in the classroom. Liaises with Operations and Project Managers as a subject matter expert representing training. Facilitates onboarding of new programs and/or continuous improvement initiatives by collaborating with business owners, Knowledge Management and Operations team members and support staff within the Centralized Services.

Job Responsibilities:

• Provides support to team members, after training has been completed, in the form of coaching and mentoring.
• Coordinates efforts with Technical Writer and Content Developer to ensure updates and information related to training is communicated appropriately
• Collaborates with project managers and business owners to identify training needs at a particular location. Responsible for bringing the need to
• Training Manager’s attention and implementing the training programs to improve daily operations and assist with onboarding of new initiatives.
• Collaborates with Training Manager to champion and implement leadership, coaching and employee engagement initiatives for new team members as part of the onboarding/training period.
• Partners with the Performance Research and Analysis team to monitor training trends and make recommendations for continuous growth, enhanced performance and identification of learning needs.
• Assists Training Manager with maintaining a master training schedule that includes all schedules for new hires, nesting, and recurrent and special trainings.
• Responsible for maintaining all training materials. Contributes to the development of new training material by providing insights and sharing lessons learned.
• May assist with customer interactions, such as chat, e-mail, and inbound calls during periods of high call volume.
• Develops the expertise on new company’s products or services and provides demonstrations, customization and promotion to learners.

Qualification & Experience:

• Experience applying knowledge of principles of adult learning to training delivery.
• Registered Technician/licensed pharmacy technician in the state where working; if applicable per state Board of Pharmacy requirements OR
• Willingness to earn a state pharmacy technician license.
• Experience building and maintaining relationships within a team.
• Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
• Experience facilitating group discussions (including scribing, recording, timekeeping, and leading discussions).
• High School Diploma/GED and at least 2 years’ experience delivering formal training on how to interact with a customer.
• Experience in providing training and developing process documentation/user manuals.

Job Details:

Company: Walgreens

Vacancy Type:  Full Time

Job Location: Miami, FL, US

Application Deadline: N/A

Apply Here

vacancyoptions.com