Job Description: Learn to provide the best patient experience through assisting the pharmacist and pharmacy team members in accordance with state and federal regulations. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Models and delivers a distinctive and delightful customer experience. Learns and champions pharmacy policy, procedures, and customer service best practices needed to perform as a future pharmacist. Job Responsibilities: Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Assists pharmacists and other healthcare providers in delivering patient care and services that are within the state scope of practice for pharmacy interns including patient counseling and other health services (i.e. blood pressure, medication therapy management). Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Performs duties as assigned and supervised by the pharmacist in accordance with Walgreens standard operating procedures for entering, third party processing, filling, and dispensing prescriptions. Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Develops strong relationships with customers. Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products. Immediately reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Learn from store and pharmacy team members, field leadership, team members and customers/patients Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Job Requirements: Requires willingness to work flexible schedule, including evening and weekend hours. Prefer to have prior work experience with Walgreens. Prefer six months of experience in a retail environment. Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. Are you a current student enrolled in an accredited school of pharmacy program? Job Details: Company: Walgreens Vacancy Type: Full Time Job Location: Albuquerque, NM, US Application Deadline: N/A Apply Here vacancyoptions.com
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