Job Description: Wells Fargo is seeking a Branch Operations Associate Manager (LO)... Job Responsibilities: Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives Manage allocation of people and financial resources for branch operations Collaborate and consult with branch employees, colleagues, and mid-level managers Interact directly with customers Mentor and guide talent development of direct reports and assist in hiring talent Manage the schedule and the daily operations of the teller line Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools Perform operational and customer support tasks Provide excellent customer service, engage customers in conversations, and build relationships with them Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures Support customers and employees in resolving or escalating concerns or complaints Job Requirements: Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 1+ years of Leadership experience Knowledge and understanding of laws and regulations pertaining to the banking industry Knowledge and understanding of retail compliance controls, risk management, and loss prevention Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and employees Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment Job Details: Company: Wells Fargo Vacancy Type: Full Time Job Location: Sarasota, FL, US Application Deadline: N/A Apply Here vacancyoptions.com
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