Wells Fargo Jobs near Me – Senior Fraud & Claims Operations Representative

Job Description:

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative…

Job Responsibilities:

• Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions
• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
• Interact with fraud and claims functional area on a wide range of information as well as with external customers
• Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses
• Provide subject matter knowledge and interpretation of procedures to less experienced staff

Job Requirements:

• Strong attention to detail and accuracy skills
• 1+ year of financial services industry experience
• Call center experience
• Experience in Customer Service, Financial Services, Fraud, Investigations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ year of customer service experience
• Basic Microsoft Office (Word, Excel, and Outlook) skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge and understanding of credit card dispute resolution
• Outstanding problem solving and decision making skills
• 18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Details:

Company: Wells Fargo

Vacancy Type: Full Time

Job Location: Portland, OR, US

Application Deadline: N/A

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