WHSmith Careers 2025 – Store Leader

Job Description:

Our Store teams are the heartbeat of WHSmith so we’re looking for an engaging, driven, articulate Part Time Store Leader in our Sutton Coldfield High Street Store to deliver operational and customer service excellence day in, day out! You will lead, energise and motivate your team to delivery excellent store standards and performance to support the Cluster Manager in the delivery of the trading plan.

Job Responsibilities:

• Create a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard
• Use the scorecard proactively to manage performance and target priorities and actions
• You will lead and engage your teams to deliver excellent standards and results in line with the Trading plan.
• Ensures legal, health and safety and legislative requirements are met within the store
• Review the trading plan with your Cluster Manager and set and agree key actions that are reviewed on each visit
• Ensure training around product knowledge is kept up to date so you can develop experts who are focused to sell at the right times
• Ensure your team members are supported, set clear and measurable targets, performance expectations and objectives, and review regularly
• Recognise and celebrate team members for a job well done
• Ensure the store is clean, tidy, priced & full and that colleagues are available at the right times to serve customers
• Work with Head Office to ensure awareness of local environment to maximise local opportunities
• Keeps teams up to date on stores, cluster and business performance and appropriately challenge what store teams can do to help

Job Requirements:

• Store Manager, Assistant Manager or Supervisor with at least 6 months supervisory experience
• Experience of supporting employee training and development
• Working knowledge of KPI’s such as ATV and TPC
• Lead by example on the shop floor, have a hands-on approach and set high standards for your team
• Is proactive rather than reactive.
• Ability to motivate teams, build strong relationships and communicate well at all levels of seniority
• Able to adopt an engage rather than tell approach
• Is flexible in approach to support the wider cluster/area as required

Job Details:

Company: WHSmith

Vacancy Type:  Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

Apply Here

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